020 8848 9201Make a referral

Make a referral

We welcome referrals from care coordinators, brokerage teams, local authorities and placement teams seeking supported living services for adults aged 18 and over. All referrals are directed to our Service Manager, who aims to respond within one working day. We aim to acknowledge all referrals promptly and, subject to availability and suitability, can offer a placement within 24 hours.

Call the Service Manager07949 494687Or use the referral form

Not sure we're the right fit? Call us before you refer.

Asking for a family member or friend? Call us, or use the same form.

  1. Send the referral

    Contact our Service Manager directly or complete the referral form below.

  2. Free initial assessment

    We aim to arrange a free, no-obligation initial assessment within 24 hours. This gives us an opportunity to meet the individual, understand their needs, preferences and support requirements, and explore how our service can best support them.

  3. Assessment report

    Following the assessment, we provide a detailed report outlining the individual's needs, recommended support arrangements and a clear breakdown of costs, ready for submission to your funding panel for consideration.

Referral form

Keep the description general. Once we're in touch, we'll set up a secure way to receive reports.

About you

For example, Hillingdon CMHT.

So we can call you back quickly.

About the referral

Please don't include the person's name, date of birth, NHS number or medical details. A general picture is all we need for now.

For example, Hillingdon.

For example: the kind of support needed day to day, and anything we should know about risk.

Up to 1500 characters

What happens next: our Service Manager reads every referral and replies within one working day. If the placement looks suitable, we arrange a free assessment.

Fields marked * are required. We use your details only to respond to this referral. See our privacy notice.

Questions about referrals

What is supported living?

People live in an ordinary shared house in the community, with 24-hour support from our staff, including sleep-in staff at night. Housing and care are arranged under separate agreements. The aim is for each person to build skills and confidence, and move on to more independent living when they're ready.

Who can make a referral?

Social workers, care coordinators, placement and brokerage teams, and hospital discharge teams can all refer. Families and friends are welcome to get in touch too, by phone or through the same form.

Do you accept referrals from outside Hillingdon?

Yes. Our homes are in Hayes and Uxbridge, in the London Borough of Hillingdon, and we consider referrals from other areas too.

What happens after I send a referral?

Our Service Manager aims to respond within one working day. We aim to arrange a free, no-obligation initial assessment within 24 hours. You then get a detailed report with the person's needs, recommended support and a clear breakdown of costs, ready for your funding panel.

How much does a placement cost?

Costs are set for each person after the free assessment, and set out in full in our assessment report.

Do you have any vacancies?

Availability changes, so the quickest way to check is to call our Service Manager on 07949 494687.

Is Panacea Care regulated?

Yes. We're registered with the Care Quality Commission, which rated us Good overall and in all five areas it inspects. The report was published on 21 October 2024.